FREQUENTLY ASKED QUESTIONS
We understand how important it is to receive your order on time. If your order hasn’t arrived within the expected delivery window, please check the tracking information provided in your confirmation email. If there’s no tracking information or the package seems delayed, please contact our customer service team at [Customer Service Email/Phone Number], and we’ll investigate the issue and assist you in resolving it promptly.
We do not typically deliver on public holidays as delivery services may be unavailable during those times. However, our team works hard to ensure that orders placed before a public holiday are processed and shipped promptly. If you have a specific question about delivery around a holiday, please contact our customer service team for more details.
We deliver to most postcodes within [country or region]. To check if we deliver to your specific area, please enter your postcode during checkout or contact our customer service team, and we’ll confirm delivery availability for you.
Next-day delivery is available on selected products and locations. To check if your order qualifies for next-day delivery, please refer to the shipping options during checkout. If you need next-day delivery, ensure that you place your order before the cutoff time and select the next-day shipping option.
In most cases, a signature is not required for delivery. However, for high-value items, a signature may be necessary to ensure safe receipt. If a signature is required for your order, you will be notified in advance. If you are unavailable to sign, you can often reschedule delivery or choose another delivery option, such as having the item left at a safe location or with a neighbor.